Common queries answered
Frequently asked Questions
What is Vanezon?
Vanezon is a trusted online retailer specializing in high-quality standing powerchairs and powered mobility scooters. We are committed to offering original, premium-grade mobility solutions that enhance the independence and comfort of our customers worldwide.
How do I place an order?
Placing an order with Vanezon is simple and secure:
-
Browse our website and select the product that best suits your needs.
-
Click “Add to Cart” and proceed to checkout.
-
Enter your shipping details, including your full name, email address, delivery address, and phone number.
-
Select your preferred payment method and complete the transaction.
-
Once your order is confirmed, you will receive an email with tracking details as soon as your item is shipped.
What payment methods do you accept?
We accept the following payment options for your convenience:
-
Western Union
-
MoneyGram
-
Cryptocurrency Payments (Bitcoin, Litecoin, and other major cryptocurrencies)
If you need assistance with payment, please contact our support team.
Do you offer worldwide shipping?
Yes, we ship our products worldwide. We partner with reputable courier services such as DHL, FedEx, UPS, and USPS to ensure fast and reliable delivery to your location.
How long does shipping take?
Once your order is processed, you can expect your product to arrive within 5-7 days, regardless of your location. Tracking information will be provided as soon as your order is shipped so you can monitor its progress.
Do you offer free shipping?
Yes! We provide FREE worldwide shipping on all our products. There are no hidden fees—what you see is what you pay.
What is your refund and return policy?
We stand behind the quality of our products. If you are not satisfied with your purchase, we offer a 30-day refund policy:
-
If your item arrives damaged or defective, you may request a replacement or full refund within 30 days of receiving it.
-
The product must be unused and in its original packaging to qualify for a refund.
-
We are responsible for return shipping costs.
How can I contact customer support?
We are here to help! You can reach us via email:
support@vanezon.com
Our customer service team will respond as quickly as possible to assist with any inquiries or concerns.