FAQs

1.  How can I place my order?

Our entire procedure is smooth to follow. Explore the exciting variety of inspiring outfits and select your desired one. You need to fill out a detailed form containing every detail from start to end. Here you go!

2. What are the modes of payment?

We are globally recognized and accept comprehensively accepted payment modes, including Visa, MasterCard, PayPal, and American Express

3. How to confirm that my payment has been received?

As soon as you place, we will inform you about every move of your order at your registered email address.

4. Can I send a jacket as a gift to anyone?

Vanezon is the best online place to shop for yourself and your loved ones. Select your wished gift and fill in the details accordingly. We will make it possible to deliver our attire as a mesmerizing surprise to your beloved ones.

5. How to track the order?

We send email verification to your email id along with a tracking code through which you can easily track your order.

6. Do you charge custom charges?

Yes, custom duty charges are applied differently from country to country, which we can change or cancel by any means.

7. How can I decide my size?

For the convenience of our treasured clients, we have placed an authentic, internationally standardized size chart for your ease.

8. I can’t figure out my size.

We have an accurate size guide; however, in any case, if you are unable to find your size, then please get in touch with our sales representative team at sales@vanezon.com.

9. How can I approach the team?

Our team is approachable any time to your ease through different modes of Whatsapp, Live chat, and Email addresses mentioned at the facet of the website.

10. Do you offer fast shipping?

Yes, we offer fast or urgent shipping under a few guidelines. Please check our shipping policy for further details.

11. Can I get coupons?

We announce sales, deals, and coupon options at different times of the year. Visit our website for a detailed overview.

12. Do you have discounts and sales deals?

Vanezoon.com offer the best value for money price for every premium quality outfit. Moreover, we offer different deals and sales campaigns around the corner. Visit our website and explore a new world of fashion there.

13. Do you give a return option?

Yes, the return option is available to avail with few rules. You may check the Return policy for detailed information in this regard.

14. What to do with the faulty package?

Vanezon.com is the perfect choice with faultless delivery and flawless outfits. Yet in any case of misfortune, please get in touch with our customer care team and get your query to inform them.

15. Can I cancel my order?

We wish our customers make proper verifications and decisions before making an order. Still, you need to cancel it; you may avail of the cancellation option. For more info contact our customer team representatives.

16. When will my parcel reach me?

A parcel usually gets delivered after 7 to 10 business days. Though, we send a tracking route link after placement of your order through your email id so that you can track your order. In case of any query, please contact our customer representatives anytime.

17. Can I customize my size?

Yes, you may. Just contact our customer care team.

18. Do you ship across the world?

We do provide shipping across the globe. However, there are few places where shipping is not allowed, and we apologize for not serving there.

19. How to customize my order?

We are always open and excited about customization. You can customize your order as per your demand and requirements.

20. Can I get a refund?

In case of return of your order, you will be liable to get your refund.

21. How will I get a refund?

If you approve your refund query, we will settle the payment through the preliminary payment schedule.

22. Can I exchange my item with other?

We do have an exchange policy. Go through the procedure for wholesome information about the exchange of outfits.

23. How to return my customized jacket?

We are open to customizations according to the requirements of personnel. However, it is much needed to understand that customized products are not eligible and difficult for us to return or replace. Additionally, we would happily do the first alterations for you. 

24. What fabric do I get other than leather?

We provide various sorts of leather-crafted items in the form of jackets, coats, and vests. We also deal in other materials, including trench, faux leather, nylon, wool, cotton, and others.

25. Where can I find Vanezon.com shop?

Vanezon.com is an online store for delivering excellent apparel to your clients. We are not located physically anywhere.